Frequently Asked Questions

❓Q1 : What payment methods are available?

Our store supports FPS, PayMe, Alipay HK, and international credit cards.

❓ Q2 : How long will it take to receive the order after placing the order?

The product is shipped directly from Indonesia, and the delivery time generally takes 14-21 working days. The actual delivery time is subject to the delivery time of the courier.

❓ Q3 : What delivery methods are available for Indo Claire Indonesia purchasing agent? Can we arrange a face-to-face meeting?

• Hong Kong **No face-to-face delivery or SF Express**
  1) Cooperative self-pickup point (recommended: freight collect HK$35/kg)
  2) International Logistics Aramex (HK$70/kg)
  
  
• Mainland China, Macau, Taiwan, Singapore, Malaysia, Australia and other regions
  Please place an order directly on this website , and the system will automatically display the relevant postage.
  
  

❓ Q4 : What is the difference between "Indonesia Purchasing Agency" and "Indonesia Consolidation"?

• "Indonesia Purchasing Agency"
  Purchasing means that you see the product you want to buy on the Indonesian website, and then post a link to us to order for you, and then send it to Hong Kong and even the rest of the world.
  The advantage is that customers can avoid language barriers. We will help you communicate with Indonesian merchants, such as arranging returns, refunds, and shortages. We will follow up closely.
  
  
• "Indonesia Consolidation"
  Consolidation in Indonesia means that you arrange to place an order from the Indonesian website by yourself, and the goods will be sent to our warehouse in Jakarta, Indonesia, and we will combine your packages and then ship them to Hong Kong and the rest of the world.
  
  

❓ Q4 : Does Indo Claire offer free shipping?

Due to the high cost of international logistics in Indonesia, we currently do not have free shipping activities.
The prices of all products on the website do not include shipping costs , and you are responsible for the shipping costs .

❓ Q5 : Does Indo Claire provide services such as Indonesian payment or Indonesian offline purchasing?

Please click the WhatsApp icon on the lower right to inquire about our quotation.

❓ Q6 : Can I cancel the order and ask for a refund after placing the order?

Once the order has been successfully paid for, no change or cancellation of the order will be accepted for any reason.

❓ Q7 : When is the latest time to place an order after obtaining a quotation for the purchasing agent?

Due to the fluctuation of currency exchange rate, please confirm the quotation amount and complete the checkout within 24 hours.

❓ Q8 : Can I still negotiate the price after getting the quotation?

There is no negotiation in this store, and we hope to bring you the best professional Indonesian purchasing service. Please note that there are transnational bank wire transfer fees and exchange rate fluctuations in the middle of the transaction.

Feel free to ask any questions, we will do our best to assist you.

❓ Q9: Can I return the product if I am not satisfied with the pre-ordered or purchased product?

This store is a purchasing agency and does not provide return or exchange services.

If the product is out of stock, we will contact the buyer to exchange money or arrange a full refund. If there is any damage or loss during the delivery, the customer shall be responsible for the loss, and no return or refund can be arranged. Please consider carefully before placing an order.