Frequently Asked Questions

❓Q1 : What payment methods are available?

Our store supports FPS, PayMe, Alipay HK, and international credit cards.

❓ Q2 : How long will it take to receive it after placing the order?

Products are shipped directly from Indonesia . Delivery time generally takes 14-21 working days. The actual delivery time is subject to the delivery time of the delivery provider.

❓ Q3 : What delivery methods are available for Indo Claire’s Indonesian purchasing agency? Can I arrange a face-to-face meeting?

• Hong Kong **No face-to-face delivery or SF collect delivery**
  1) Cooperating self-pickup points (recommended option: freight collect HK$35/kg)
  2) Aramex international express delivery directly to your home (HK$70/kg)
  
  
• Mainland China, Macau, Taiwan, Singapore, Malaysia, Australia, the United Kingdom and other regions
  Please place an order directly on this website and the system will automatically display the relevant postage.
  
  

❓ Q4 : What is the difference between "Indonesia Purchasing Agency" and "Indonesia Consolidation"?

• "Indonesia Purchasing Agency"
  Purchasing on behalf of others means that you see the products you want to buy on the Indonesian website, then you post a link to us to order for you, and then send them to Hong Kong or even around the world.
  The advantage is that customers can avoid language barriers. We will help you communicate with Indonesian merchants. For example, if you need to arrange returns, refunds, or out of stock, we will follow up closely.
  
  
• "Indonesia Consolidation"
  Consolidation shipping in Indonesia means that you arrange your own orders from the Indonesian website. The goods will be sent to our warehouse in Jakarta, Indonesia first. We will consolidate your packages and then ship them to Hong Kong and other parts of the world.
  
  

❓ Q4 : Does Indo Claire offer free shipping?

Due to the high cost of international logistics in Indonesia, we currently do not have free shipping activities.
The prices of all products on the website do not include shipping costs , and you are responsible for the shipping costs .

❓ Q5 : Does Indo Claire provide services such as Indonesian payment agency or Indonesian offline purchasing agency?

Please click on the WhatsApp icon on the lower right to inquire about our quotation.

❓ Q6 : Can I cancel the order and request a refund after placing the order?

Once the order is successfully paid, no changes or cancellations will be accepted for any reason.

❓ Q7 : When is the latest time to place an order after obtaining a quotation?

Due to currency exchange rate fluctuations, please confirm the quoted amount and complete checkout within 24 hours.

❓ Q8 : Can I still negotiate the price after getting the quotation?

Our store does not allow for price negotiation and hopes to provide you with the best quality professional Indonesian purchasing service. Please note that there are cross-border bank wire transfer fees and exchange rate fluctuations during the transaction.

If you have any questions, please feel free to ask and we will do our best to assist you.

❓ Q9: If I am not satisfied with the pre-ordered or purchased items, can I return them?

This store is a purchasing agency and does not provide return or exchange services.

If the product is out of stock, we will contact the buyer for an exchange or arrange a full refund. If the item is damaged or lost during transportation, the customer will be responsible for the loss, and returns, exchanges and refunds cannot be arranged. It is recommended that you consider it carefully before placing an order.